Privacy Policy

Last updated: December 2025

This Privacy Policy explains how A Little Letter From, a trading name of 27 Projects, collects, uses, and protects your personal information when you use this website or purchase a personalised digital letter. By using this site, you agree to the practices described below.

1. Who We Are

A Little Letter From (operated by 27 Projects) - We create personalised digital letters delivered as PDF files via email. If you have any questions about this policy, you can reply to your order confirmation email and we’ll get back to you promptly.

2. What Information We Collect

We collect only the information needed to create and deliver your personalised letter:

Information you provide at checkout

  • Your name

  • Your email address

  • Personalisation details (names, achievements, stories, preferences, etc.)

  • Optional gift card details

  • Payment information (processed securely by our payment provider)

Information collected automatically

Basic website analytics (e.g., page views, device type) is collected automatically - this is anonymous and helps us understand how the site is used. We do not collect or store sensitive personal data.

3. How We Use Your Information

We use your information solely to:

  • Create your personalised letter

  • Deliver your PDF via email

  • Contact you if we need clarification

  • Provide customer support

  • Process your payment securely

  • Improve our website and service

We do not use your personalisation details for marketing or profiling.

4. How Your Data Is Stored

Your order details are stored securely within our website platform and payment provider. Personalisation notes may be stored temporarily while your letter is being written. They are not used for any other purpose. We retain order information only for as long as necessary for accounting, customer service, and legal obligations.

5. Who We Share Your Data With

We only share your data with trusted third‑party services that enable the website to function:

  • Payment processors (e.g., Stripe, PayPal)

  • Website platform (Squarespace)

  • Email delivery systems (for sending your PDF)

We do not sell, rent, or share your data with any other third parties.

6. Payment Security

All payments are processed securely by our payment provider. We do not see or store your full payment card details.

7. Your Rights

You have the right to:

  • Request a copy of the personal data we hold about you

  • Ask us to correct inaccurate information

  • Ask us to delete your personalisation details once your order is complete

  • Withdraw consent for marketing (if you ever opt in)

To exercise any of these rights, reply to your order confirmation email.

8. Cookies & Analytics

This website may use basic cookies and analytics to improve performance and understand visitor behaviour. These do not identify you personally. You can disable cookies in your browser settings at any time.

9. Children’s Privacy

We only collect information about children when it is voluntarily provided by an adult for the purpose of creating a personalised letter. We do not knowingly collect data directly from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

11. Contact

If you have any questions about this Privacy Policy or your data, reply to your order confirmation email and we’ll be happy to help.

12. Anonymity & Sender Information

A Little Letter From (27 Projects) does not disclose the identity or contact details of the purchaser to the recipient. If the sender wishes to be identified, they must include their name within the personalisation.

If a recipient contacts us asking who ordered their letter, we will not share any personal information and will only confirm that the letter was purchased as a gift.